1. You call (833) 728-2327
The call is answered 24/7. You are asked for your ZIP code, what is wet, where the water came from and whether it is still running. If water is still coming in, the first advice is how to shut it off: the main shutoff valve, the valve under a fixture, or the breaker for a wet room.
2. The local restoration company takes your call
Your call goes to the restoration company that serves your ZIP code. You agree the visit time with them on the same call. Ask how soon a crew can arrive, what equipment they will bring and whether they work with your insurance company's paperwork.
3. Inspection and written estimate
At the property the company checks the water category (clean, gray or sewage), measures moisture in walls and floors, and photographs the damage. You get a written estimate before any work starts. Read what it covers: water removal, drying days, equipment, materials that must come out and any rebuild.
4. Water removal, drying and repair
Standing water is extracted, wet materials that cannot be saved are removed, and air movers and dehumidifiers run until moisture readings reach a dry standard, usually three to five days for a clean-water loss. Repairs to drywall, flooring and ceilings follow once the structure is dry.
What 911 Water Damage Fix is
911 Water Damage Fix answers the phone and gets your call to the local company. The restoration company does the inspection, the estimate and the work, and it bills you or your insurer directly. Advertising disclosure.