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First steps after a leak or flood in Troy

Built from Oakland County flood, weather and housing records, with what each figure means for your home.

Homes from before 1950 make up 4% of the housing in Troy, compared with 22% across Michigan.

Call (833) 728-2327
  • Calls answered 24/7
  • Written estimate before work starts
  • Water removal, drying and repair

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Technical drawing of water removal: basement pump-out, carpet and pad extraction and hard floor water removal.
Emergency Water Removal and Extraction covers basement pump-out, carpet and pad extraction and hard floor water removal.

From your call to a written estimate

  1. Call (833) 728-2327

    Tell the person who answers what got wet and where the water came from. Calls are answered 24/7.

  2. Stop the source

    You get help shutting off the water or the power to a wet room while the crew is on the way.

  3. Inspection and written estimate

    Moisture readings, photos and a written estimate come before any work begins.

Call (833) 728-2327

A guide for water damage restoration in Troy and the towns around it.

The weather station nearest Troy's ZIP codes records about 36 inches of snow a year, compared with 50 across Michigan.

What matters most in Troy

Most of Troy's houses went up between 1950 and 1980. Census figures show 61% were built before 1980 but only 4% before 1950. So the typical home has a basement, copper or galvanized supply lines and a main shutoff near the meter on the basement wall. When water appears, go there first and turn the valve fully closed. If the leak is at one fixture, the valve under the sink or behind the toilet is quicker.

Then switch off the breakers for any room or basement area where water reaches outlets, the furnace or the water heater. Photograph the source, the wet floor and every damaged item before you move them. Lift boxes, rugs and stored items off the basement floor and onto shelves or upstairs. About 18% of Troy homes are in buildings of 5 or more units, so warn any unit below.

Speed matters because water wicks up drywall and carpet pad holds it against the concrete or subfloor. Wet materials should be dry within 24 to 48 hours, the EPA advises. In Troy, NOAA climate normals show 135 nights a year at or below 32 degrees and 47 days that stay below freezing. That means a split pipe in an exterior wall or crawl space is a common winter source. With the water off and photos taken, the local restoration company can begin water mitigation at any address in the Troy area. 911 Water Damage Fix answers 24/7.

What to do, in order

Start at the top and stop at anything unsafe.

  • Shut off the water at the main valve or the fixture valve.
  • Turn off power to wet rooms at the breaker if you can reach it without stepping in water.
  • Photograph every wet room, the source and the water line.
  • Lift furniture off wet carpet and move papers, photos and electronics to a dry room.
  • Call (833) 728-2327 for extraction and drying, and tell your insurer.
  • Keep people and pets away from sewage or floodwater.

Troy figures worth knowing

Troy figures: about 87,307 residents in the city, by the Census.

Near Troy's ZIP codes, the temperature reaches 20 degrees or colder on about 52 nights a year. After nights like that, check pipes along outside walls before the thaw.

Freezing nights come about 135 times a year in Troy's ZIP codes, compared with 139 across Michigan.

  • 34,997 Housing units
  • 87,307 Residents
  • 4% Homes built before 1950Oakland County: 13% Troy4%Oakland13%MI22%
  • 36 Average snowfall a year, in inchesOakland County: 41 Troy36Oakland41MI50
  • 52 Nights a year at or below 20 degreesOakland County: 56 Troy52Oakland56MI58
  • 135 Nights a year at or below 32 degreesOakland County: 138 Troy135Oakland138MI139

Sources: U.S. Census Bureau, American Community Survey 2019-2023 5-year estimates; FEMA OpenFEMA, FIMA NFIP Redacted Claims v3, claims from 2016 to 2025 (not endorsed by FEMA); FEMA OpenFEMA, NFIP Residential Penetration Rates v1 (not endorsed by FEMA); FEMA National Risk Index v1.20, December 2025 (not endorsed by FEMA); NOAA NCEI, U.S. Climate Normals 1991-2020, nearest weather station; FEMA OpenFEMA, Disaster Declarations Summaries v2 (not endorsed by FEMA); NOAA NCEI Storm Events Database, 2016 to 2025.

Troy specifics

In Troy, the basement is where water damage usually shows up first. With 61% of homes built before 1980, many basements have floor drains tied to an older sewer lateral. Many sump pits have not been tested in years. Heavy rain or snowmelt can push water up through that drain. If it is sewage, treat it as Category 3, keep people and pets away, and ask for sewage cleanup rather than mopping it yourself.

Cold drives the other big source. NOAA climate normals count 135 nights a year at or below 32 degrees and 52 nights at or below 20. Snow averages 36 inches a year. Pipes along rim joists, in garages and in exterior walls freeze and split, and the leak starts when they thaw. Know where your main shutoff is before winter, and keep the basement heated when you travel.

Apartments and condos are 18% of Troy's homes, and 26% of households rent. A leak from the unit above changes the order: tell the manager first and photograph your ceiling. Heavy rain is less frequent here, with 5 days a year of an inch of rain or more, though FEMA records show 1.1 flood claims per 1,000 homes in Troy's ZIP codes from 2016 to 2025, above Michigan's 0.7. Water removal in Warren follows the same basement steps. Homes needing water removal in Sterling Heights get the same winter advice.

Mistakes to avoid after a leak

In the first hours, avoid three common mistakes. One: stepping into water near electricity, or standing under a wet ceiling. Two: trying to dry the house with heat or a household vacuum, which spreads moisture and can damage the machine. Three: throwing things away or covering stains before the damage is recorded. Photograph first, keep wet walls open, and let the moisture readings decide when repairs can start in your Troy home. Water removal from carpet saves the most when the water was clean and caught early; the pad usually comes out.

What Troy callers ask first

Should I run fans to dry water damage myself in Troy?

Fans help the surface, but they do not dry water inside walls, under flooring or in carpet pad, and blowing air at sewage or mold spreads it. Open windows only if the air outside is drier than inside. Moisture meters show what household fans miss.

Is it safe to turn the power back on after water damage?

Keep power off to any area where water reached outlets, wiring or appliances until it has been checked. If the panel itself got wet, stay away from it and call an electrician.

Where is the main water shutoff in a Troy house?

Usually where the water line enters the house: in a basement or crawl space near the front wall, next to the water heater, in a utility closet, or outside near the meter box. Turn the handle clockwise until it stops. Find it before you need it and show everyone in the house.

How long can water sit before mold starts in a Troy home?

The EPA says to dry wet materials within 24 to 48 hours to prevent mold growth. After that, porous materials such as carpet pad and drywall often have to come out. Call for water removal early and keep the room ventilated if it is safe.

Can I stay in my Troy home during water damage drying?

Often, yes. Clean-water drying runs with fans and dehumidifiers that are loud but not harmful, and many families stay home while it runs. Sewage, floodwater or mold change that: contaminated areas are closed off, and people with breathing problems, young children or weak immune systems may need to stay elsewhere until cleanup is done.

Related Troy guides

Every Troy water damage guide

Calls answered 24/7 around Troy

Answered 24/7, with a written estimate before any work starts.

Call (833) 728-2327Calls answered 24/7
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