The first hour after water damage in Lewisville, TX
Built from Denton County flood, weather and housing records, with what each figure means for your home.
41% of homes in Lewisville share a building with at least four other units, against 22% across Denton County. In a shared building, let the manager and the neighbors below know about a leak.
- Calls answered 24/7
- Written estimate before work starts
- Water removal, drying and repair
What happens when you call
Call (833) 728-2327
Tell the person who answers what got wet and where the water came from. Calls are answered 24/7.
Stop the source
You get help shutting off the water or the power to a wet room while the crew is on the way.
Inspection and written estimate
Moisture readings, photos and a written estimate come before any work begins.
A guide for water damage restoration in Lewisville and the towns around it.
Renters live in 53% of the homes in Lewisville, compared with 37% across Texas.
The first hour in Lewisville
Census figures show 16% of Lewisville households moved in since 2021, and 53% of homes are rented. For many residents, the first leak is also the first time they look for the shutoff. In an apartment it is often a valve in the water heater closet or under the sink, and in a house it is usually in the garage or a box near the curb. Close it, or close the small valve behind the leaking toilet, sink or washer.
If you live in one of the 41% of homes in buildings with 5 or more units, call the property's maintenance line right away. Only maintenance can close the building's riser valve or check the unit above.
Then turn off the circuits for the wet rooms and stay clear of a sagging ceiling. Take photos of the stains and damaged belongings, then email them to the manager so there is a dated record. A renters policy covers your belongings, while the owner's policy covers the building.
Move electronics, papers and rugs to a dry room. The EPA advises drying wet materials within 24 to 48 hours, and in an apartment that often means drying the unit below as well, since water wicks through its ceiling drywall and subfloor. Call once the water is stopped. The phone is picked up 24/7, and water removal starts as soon as the restoration crew reaches a building in the Lewisville area.
What to do, in order
Work through this list in order; skip anything that puts you near live electricity or deep water.
- Shut off the water at the main valve or the fixture valve.
- Turn off power to wet rooms at the breaker if you can reach it without stepping in water.
- Photograph every wet room, the source and the water line.
- Lift furniture off wet carpet and move papers, photos and electronics to a dry room.
- Call (833) 728-2327 for extraction and drying, and tell your insurer.
- Keep people and pets away from sewage or floodwater.
Local figures for Lewisville homes
Figures for Lewisville, home to about 128,313 people.
By FEMA's estimate, inland flooding costs homes and businesses in Lewisville's ZIP codes about $70 a year per $100,000 of building value.
Freezing nights come about 42 times a year in Lewisville's ZIP codes, compared with 27 across Texas.
- 41% Homes in buildings with 5 or more unitsDenton County: 22%
- 53% Homes that are rentedDenton County: 35%
- 52,909 Housing units
- 128,313 Residents
- 70 Yearly inland flood loss per $100,000 of building valueDenton County: 64
- 42 Nights a year at or below 32 degreesDenton County: 40
Sources: U.S. Census Bureau, American Community Survey 2019-2023 5-year estimates; FEMA OpenFEMA, FIMA NFIP Redacted Claims v3, claims from 2016 to 2025 (not endorsed by FEMA); FEMA OpenFEMA, NFIP Residential Penetration Rates v1 (not endorsed by FEMA); FEMA National Risk Index v1.20, December 2025 (not endorsed by FEMA); NOAA NCEI, U.S. Climate Normals 1991-2020, nearest weather station; FEMA OpenFEMA, Disaster Declarations Summaries v2 (not endorsed by FEMA); NOAA NCEI Storm Events Database, 2016 to 2025.
Local notes for Lewisville
Lewisville runs colder than Texas as a whole. NOAA's climate normals show 42 nights a year at or below 32 degrees, against 27 statewide, and 5 nights at 20 degrees or colder. Homes here are mostly newer, with 14% built before 1980, and many run supply lines through attics and exterior walls where a hard freeze reaches them. On those nights, drip the faucets on outside walls and keep the heat on. If a line splits, close the main first, because burst pipe cleanup cannot start until the flow stops.
The apartment share changes almost everything else. Census figures show 41% of homes are in buildings with 5 or more units, against 22% across Denton County, and 53% are rented. Water from one unit runs through ceilings and wall cavities into the next, so tell the manager at once and photograph your ceiling before ceiling leak repair opens it. Apartment complexes, offices and stores also need commercial water damage cleanup, which is planned around tenants and business hours.
Storm water arrives fast here. Denton County logged 28 days with flash flood or flood reports from 2016 to 2025. FEMA's National Risk Index puts Lewisville's yearly inland flood loss at 70 per $100,000 of building value, above the county's 64. Only 0.7% of county homes carry federal flood insurance, against 5.8% statewide, and standard policies usually exclude outside flooding. Check your policy before the next spring storms.
Mistakes to avoid after a leak
Some first moves make the damage worse. Stay out of water that may touch live wiring, and keep away from a ceiling that bulges or drips. A shop vacuum rated for water is fine for a small spill; a household vacuum is not. Turning the heat up does not dry a house; it moves moisture into rooms that were dry. Photograph damaged things before they go to the curb. Leave wet walls open and unpainted until moisture readings show they are dry. Clean-water carpet often comes back with carpet drying when work starts within a day or two.
What Lewisville callers ask first
Should I run fans to dry water damage myself in Lewisville?
Is it safe to turn the power back on after water damage?
Where is the main water shutoff in a Lewisville house?
How long can water sit before mold starts in a Lewisville home?
Can I stay in my Lewisville home during water damage drying?
Related Lewisville guides
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How often water from outside reaches Lewisville homes, and what to do about it.
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Burst and frozen pipes in Lewisville: causes, first steps and costs.
Calls answered 24/7 around Lewisville
Any hour, any day. Nothing starts until you approve a written estimate.