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First steps after a leak or flood in Naples

Census, FEMA and NOAA figures for the Naples area, and what to do with them.

In Naples, 47% of homes were built before 1980, compared with 35% across Florida.

Call (833) 728-2327
  • Calls answered 24/7
  • Written estimate before work starts
  • Water removal, drying and repair

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Technical drawing of water removal: basement pump-out, carpet and pad extraction and hard floor water removal.
What water removal includes: basement pump-out, carpet and pad extraction and hard floor water removal.

Your call, step by step

  1. Call (833) 728-2327

    Say what is wet, where the water came from and whether it is still running. The call is answered any hour.

  2. Stop the source

    If water is still coming in, you are walked through the shutoff valve or the breaker first.

  3. Inspection and written estimate

    The crew checks the water category, measures moisture in walls and floors, photographs the damage and writes the estimate before work starts.

Call (833) 728-2327

Written for homeowners in the Naples area.

Paid flood insurance claims in Naples's ZIP codes averaged $65,987 for the building from 2016 to 2025.

The first hour in Naples

Census figures show 40% of Naples homes are kept for seasonal or occasional use, against 8% statewide. So the first hour after a leak often begins with someone finding water days after it started. If you open a home and find wet floors, close the main shutoff before anything else. In a condo it is often in a closet near the water heater or the washer.

With the water off, shut down the circuits for those rooms and leave alone any appliance that is standing in water. Then photograph what you see: the source, stains on the walls, swollen baseboards and damaged furniture. Owners who are away can ask a neighbor or the condo manager to take the photos and send them.

Naples has 60% of its homes in buildings with 5 or more units. Tell the association manager quickly, because the unit below may already have a stained ceiling.

Move rugs, artwork, papers and electronics to a dry room, and leave cabinet doors open. A delay makes speed more urgent. Drywall and subfloors keep wicking water until they are dried, and the EPA advises drying within 24 to 48 hours, a window that may already have passed in a home left empty. Water mitigation starts with moisture readings that map how far the water spread. Owners can call from anywhere at any hour, since the line is answered 24/7 for homes in the Naples area.

What to do, in order

Start at the top and stop at anything unsafe.

  • Shut off the water at the main valve or the fixture valve.
  • Turn off power to wet rooms at the breaker if you can reach it without stepping in water.
  • Photograph every wet room, the source and the water line.
  • Lift furniture off wet carpet and move papers, photos and electronics to a dry room.
  • Call (833) 728-2327 for extraction and drying, and tell your insurer.
  • Keep people and pets away from sewage or floodwater.

Local figures for Naples homes

Figures for Naples, home to about 19,421 people.

For every $100,000 of buildings in Naples's ZIP codes, FEMA's model expects about $155 a year in inland flood damage, compared with $73 across Florida.

In Naples, 60% of homes are apartments or condos in buildings of five units or more.

  • 47% Homes built before 1980Collier County: 17% Naples47%Collier17%FL35%
  • 155 Yearly inland flood loss per $100,000 of building valueCollier County: 131 Naples155Collier131FL73
  • 60% Homes in buildings with 5 or more unitsCollier County: 36% Naples60%Collier36%FL25%
  • 38.6 Flood insurance claims per 1,000 homes, 2016 to 2025Collier County: 54.1 Naples38.6Collier54.1FL19.8
  • 18,720 Housing units
  • 40% Homes kept for seasonal or occasional useCollier County: 26% Naples40%Collier26%FL8%

Sources: U.S. Census Bureau, American Community Survey 2019-2023 5-year estimates; FEMA OpenFEMA, FIMA NFIP Redacted Claims v3, claims from 2016 to 2025 (not endorsed by FEMA); FEMA OpenFEMA, NFIP Residential Penetration Rates v1 (not endorsed by FEMA); FEMA National Risk Index v1.20, December 2025 (not endorsed by FEMA); NOAA NCEI, U.S. Climate Normals 1991-2020, nearest weather station; FEMA OpenFEMA, Disaster Declarations Summaries v2 (not endorsed by FEMA); NOAA NCEI Storm Events Database, 2016 to 2025.

Local notes for Naples

Empty homes change the first steps in Naples. Census figures show 40% of homes here are kept for seasonal or occasional use, and the city has 18,720 housing units for 19,421 residents. A leak in a closed condo can run for weeks before a neighbor sees a stain below. If you leave for the season, close the main shutoff, leave a key with the manager and ask how the association reports leaks.

Condo buildings shape the rest. Since 60% of homes are in buildings of 5 or more units, your unit's shutoff may be in a hall closet or mechanical room. Call the building manager first when water appears, then check the unit above. In the 47% of homes built before 1980, older valves can stick, so test yours while the unit is dry. Photograph every wet ceiling and keep a list of affected units for the association.

Storm water calls for other steps. Hurricane loss here runs $215 a year per $100,000 of building value, by FEMA's National Risk Index. After a storm, keep out of standing water until power to that floor is off, since floodwater is Category 3. Freezing is not a concern, at about 1 night a year. Owners across the Naples area, and neighbors needing water removal in Bonita Springs, follow the same order.

What to leave alone until help arrives

Do not walk into standing water near outlets, extension cords or appliances that are still plugged in. Do not turn on ceiling lights or fans under a wet or sagging ceiling, and keep people out from under it. Do not use a household vacuum on standing water. Do not crank the heat to dry the house: warm, wet air spreads moisture into dry rooms and helps mold start. Do not throw out damaged carpet, furniture or boxes before they are photographed and listed. And do not paint over a stain or close up a wet wall; it has to be measured dry first. Carpet soaked by clean water can often be saved by wet carpet drying if extraction starts early.

First-step questions in Naples

Should I run fans to dry water damage myself in Naples?

For a small clean-water spill on a hard floor, yes. For water that soaked carpet pad, ran into walls or came from sewage or outside, extraction and dehumidifiers are needed; household fans leave water inside the structure.

Is it safe to turn the power back on after water damage?

Not in rooms where water reached outlets, cords, the electrical panel or appliances until they have been checked. Leave the breakers for wet rooms off and ask the crew or an electrician before restoring power. Never stand in water to reach a breaker.

Where is the main water shutoff in a Naples house?

Look where the supply line comes in: a basement or crawl space wall facing the street, near the water heater, a utility room, or the meter box at the curb, which may need a meter key. Turn clockwise to close.

How long can water sit before mold starts in a Naples home?

Mold can start growing within 24 to 48 hours on wet drywall, carpet pad and wood, according to the EPA. That is why extraction and drying start as soon as possible, and why wet materials that cannot be dried in that window are often removed. Warm, humid rooms move faster than cool, dry ones.

Can I stay in my Naples home during water damage drying?

With a clean-water leak, most people stay home while the equipment runs. With sewage or floodwater, the affected area is sealed off and some households move out for a few days. Ask the crew what the water category means for your Naples home.

Keep reading about Naples

Naples guides on costs, first steps and floods

Water damage in Naples? Call (833) 728-2327

Answered 24/7, with a written estimate before any work starts.

Call (833) 728-2327Calls answered 24/7
Call (833) 728-2327, answered 24/7